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Commission on Civil Rights
624 9th St., NW
Washington, DC 20425
202-376-8128 (Publications)
Toll free: 1-800-552-6843 (Complaint Referrals)
TTY: 202-376-8116 (Nationwide Complaint Referral)
E-mail: referrals@usccr.gov
www.usccr.gov, (Provides updates on briefings, rulings, enforcements and news)
The U.S. Commission on Civil Rights is an independent, bipartisan agency charged with monitoring federal civil
rights enforcement.
Consumer Product Safety Commission (CPSC)
4330 East West Hwy.
Bethesda, MD 20814
Toll free: 1-800-638-2772 (CPSC Hotline; 8:30 am - 5 pm ET)
TTY: 1-800-638-8270
E-mail: info@cpsc.gov
www.cpsc.gov
www.recalls.gov, (Government Recalls)
The CPSC protects the public from unreasonable risks of serious injury or death from thousands of types of
consumer products under its jurisdiction, including products that pose a fire, electrical, chemical, or mechanical
hazard or can injure children.
 Department of
Agriculture (USDA)
National Institute of Food and Agriculture
1400 Independence Ave., SW
Mail Stop 2215
Washington, DC 20250-2215
202-720-7947
www.nifa.usda.gov
www.extension.org
To find your local Cooperative Extension office, consult the county government listings in your local telephone
directory.
Center for Nutrition Policy and Promotion
Food, Nutrition and Consumer Services
3101 Park Center Dr., 10th Floor
Alexandria, VA 22302-1594
703-305-7600
www.cnpp.usda.gov
www.mypyramid.gov
The USDA Center for Nutrition Policy and Promotion (CNPP) works to improve the health and well-being of
Americans by developing and promoting dietary guidance that links scientific research to the nutrition needs of
consumers.
Food and Nutrition Service
Food, Nutrition and Consumer Services
3101 Park Center Dr., Room 926
Alexandria, VA 22302
703-305-2281
E-mail: webmaster@fns.usda.gov
www.fns.usda.gov
Meat and Poultry Hotline
Food Safety and Inspection Service
Toll free: 1-888-674-6854 (10 am - 4 pm, ET, English/Spanish)
TTY: 1-800-256-7072
E-mail: mphotline.fsis@usda.gov
www.fsis.usda.gov
This toll-free service helps prevent foodborne illness by answering questions about the safe storage, handling,
and preparation of meat, poultry, and egg products.
General Information Line
1400 Independence Ave., SW
Washington, DC 20250
202-720-2791
www.usda.gov
This automated information line provides answers regarding USDA programs and activities.
Department of Commerce
Bureau of the Census
4600 Silver Hill Rd.
Washington, DC 20233
301-763-4636
Toll free: 1-800-923-8282
TTY: 1-800-877-8339
www.census.gov
Weights and Measures Division (WMD)
National Institute of Standards and Technology
100 Bureau Dr., Stop 2600
Gaithersburg, MD 20899-2600
301-975-4004
E-mail: owm@nist.gov
www.nist.gov/owm
The WMD promotes uniformity in U.S. weights and measures laws, regulations, and standards to achieve equity
between buyers and sellers in the marketplace.
Seafood Inspection Program
National Oceanic and Atmospheric Administration (NOAA)
1315 East West Hwy., F/SI - Room 10837
Silver Spring, MD 20910
301-713-2355
Toll free: 1-800-422-2750
E-mail: NMFS.Seafood.Services@noaa.gov
seafood.nmfs.noaa.gov
NOAA oversees fisheries management in the United States and provides a voluntary inspection service to the
industry. The NOAA Seafood Inspection Program offers product quality evaluation, grading, and certification
services. NOAA provides official marks to eligible products, such as U.S. Grade A, Processed Under Federal
Inspection (PUFI) and Lot Inspection.
United States Patent and Trademark Office
Office of the General Counsel
U.S. Patent and Trademark Office
PO Box 15667
Arlington, VA 22215
Toll free: 1-800-786-9199
TTY: 571-272-9950
E-mail: TrademarkAssistanceCenter@uspto.gov
www.uspto.gov
Trademarks: Commissioner for Trademarks
Attention MPU
PO Box 1451
Alexandria, VA 22313-1451
E-mail: TrademarkAssistanceCenter@uspto.gov
Patents: Commissioner for Patents
PO Box 1450
Alexandria, VA 22313-1450
E-mail: usptoinfo@uspto.gov
The USPTO grants trademarks and patents to protect investments of those that develop new ideas and
technologies.
Department of Education
The Education Publications Center (EDPUBS)
US Dept. of Education
PO Box 22207
Alexandria, VA 22304
Para español, llame al: 1-877-433-7827
Toll free: 1-877-433-7827 (in Spanish)
TTY: 1-877-576-7734
E-mail: edpubs@inet.ed.gov
www.edpubs.gov
This office helps consumers identify and order free publications and resources from the U.S. Department of
Education.
Office of Vocational and Adult Education (OVAE)
400 Maryland Ave., SW
Washington, DC 20202-7100
202-245-7700
E-mail: ovae@ed.gov
OVAE administers and coordinates programs that are related to adult education and literacy, career and
technical education, and community colleges.
Office of Postsecondary Education (OPE)
1990 K St., NW
Washington, DC 20006
202-502-7750
www2.ed.gov/about/offices/list/ope/index.html
ope.ed.gov/accreditation, (Searchable Accreditation Database)
OPE develops programs to increase access to postsecondary education. This office works with state
accreditation agencies to recognize institutions of higher learning that provide quality education.
Office of Special Education and Rehabilitative Services (OSERS)
400 Maryland Ave., SW
Washington, DC 20202-2800
202-245-7468
Toll free: 1-800-872-5327
TTY: 202-205-4208
www.ed.gov/about/offices/list/osers/index.html
www.ed.gov/about/offices/list/osers/osep/index.html, O
www.ed.gov/about/offices/list/osers/rsa/index.html, Th
is also part of OSERS
www.ed.gov/about/offices/list/osers/nidrr/index.html,
Rehabilitation Research (NIDRR) is an additional part of OSERS
OSERS provides a wide array of supports to parents and individuals, school districts and states in three main
areas: special education, vocational rehabilitation and research.
Federal Student Aid Information Center
319-337-5665
Toll free: 1-800-433-3243
Toll free: 1-800-621-3115 (Defaulted Loans); TTY: 1-877-825-9923
Toll free: 1-800-557-7392 (Loan Consolidation); TTY: 1-800-557-7395
TTY: 1-800-730-8913 Spanish speakers are available (se habla espanol)
E-mail: OPE_SFA@ed.gov
www.ed.gov/finaid/landing.jhtml?src=ln
www.studentaid.ed.gov, (For Students)
www.ifap.ed.gov, (For Financial Aid Professionals)
www.dl.ed.gov, (For Information about Direct Loans)
The Center provides information about federal student aid for teachers, parents, students, administrators and
others. They provide comprehensive information on federal student aid programs, including a Financial Aid and
Scholarship Wizard, college savings calculator, and a career finder.
Office for Civil Rights (OCR)
202-245-6800 (local number in the DC metro area)
Toll free: 1-800-421-3481
TTY: 1-877-521-2172
E-mail: ocr@ed.gov
www.ed.gov/about/offices/list/ocr
This offices works to ensure equal access to education and resolve complaints of discrimination.
Department of Energy
Public Affairs
Department of Energy
1000 Independence Ave., SW
Washington, DC 20585
202-586-5575
Toll free: 1-800-342-5363
www.doe.gov
Energy Efficiency and Renewable Energy (EERE)
Office of the Assistant Secretary
Mail Stop EE-1
Department of Energy
Washington, DC 20585
202-586-9220
202-586-0303
Toll free: 1-877-337-3463
E-mail: eereic@ee.doe.gov
www.eere.energy.gov/consumer
The EERE Information Center answers questions about EERE's products, services, and technology programs,
and refers callers to the most appropriate EERE resources.
Department of Health and Human Services (HHS)
Administration for Children & Families (ACF)
370 L’Enfant Promenade, SW
Washington, DC 20447
www.acf.hhs.gov
The ACF funds state, territory, local, and tribal organizations to provide family assistance (welfare), child support,
child care, Head Start, child welfare, and other programs relating to children and families.
Child Welfare Information Gateway
Administration for Children & Families (ACF)
1250 Mayland Ave., SW, 8th Floor
Washington, DC 20024
Toll free: 1-800-394-3366 (8:30 am - 5:30 pm, ET)
E-mail: info@childwelfare.gov
www.childwelfare.gov
Child Welfare Information Gateway connects child welfare and related professionals to comprehensive
information and resources to help protect children and strengthen families.
National Runaway Switchboard
Administration for Children & Families (ACF)
3080 N. Lincoln Ave.
Chicago, IL 60657
773-880-9860
Toll free: 1-800-786-2929 (24 hrs./7 days a week)
E-mail: info@nrscrisisline.org
www.1800runaway.org
The mission of the National Runaway Switchboard (NRS) is to help keep America’s runaway and at-risk youth
safe and off the streets. The organization serves as the federally designated national communication system for
runaway and homeless youth.
Office of Child Support Enforcement (OCSE)
Administration for Children & Families (ACF)
370 L'Enfant Promenade, SW
Washington, DC 20447
202-401-9373
www.acf.hhs.gov/programs/cse/
The OCSE assures that assistance in obtaining support (both financial and medical) is available to children
through locating parents, establishing paternity and support obligations, and enforcing those obligations.
Administration on Aging (AoA)
One Massachusetts Ave. NW
Washington, DC 20001
202-619-0724
E-mail: aoainfo@aoa.hhs.gov
www.aoa.gov
AoA is the Federal focal point and advocate agency for older persons and their concerns. In this role, AoA works
to heighten awareness among other Federal agencies, organizations, groups, and the public about the valuable
contributions that older Americans make to the nation. AoA also alerts others to the needs of vulnerable older
people. Through information, referral and outreach efforts at the community level, AoA seeks to educate older
people and their caregivers about the benefits and services available to help them.
Eldercare Locator
Administration on Aging (AoA)
Toll free: 1-800-677-1116 (M-F, 9 am-8pm ET)
TTY: 1-800-677-1116 (Toll free)
E-mail: eldercarelocator@n4a.org
www.eldercare.gov
The Eldercare Locator is the first step to finding resources for older adults in any U.S. community. It is a free
national service of the Administration on Aging that provides an instant connection to resources that enable older
persons to live independently in their communities and offers support for caregivers. The Eldercare Locator is
administered by The National Association of Area Agencies on Aging (n4a).
Centers for Disease Control and Prevention (CDC)
1600 Clifton Rd.
Atlanta, GA 30333
Toll free: 1-800-232-4636 (24 hrs./7 days a week)
TTY: 1-888-232-6348
E-mail: cdcinfo@cdc.gov
www.cdc.gov
www.cdc.gov/spanish, (in Spanish)
CDC collaborates to create the expertise, information, and tools that people and communities need to protect
their health – through health promotion, prevention of disease, injury and disability, and preparedness for new
health threats.
CDC National STD Hotline
Centers for Disease Control and Prevention (CDC)
Toll free: 1-800-232-4636 (24 hrs. in English and Spanish)
TTY: 1-888-232-6348 (in English and Spanish)
E-mail: dstd@cdc.gov
www.cdc.gov/std
www.cdc.gov/std/Spanish/default.htm, (in Spanish)
HIV/AIDS Prevention
Centers for Disease Control and Prevention (CDC)
Toll free: 1-800-232-4636 (24 hrs., 7 days a week, in English and Spanish)
TTY: 1-888-232-6348 (Toll free)
E-mail: cdcinfo@cdc.gov
www.cdc.gov/hiv
www.cdc.gov/hiv/spanish/, (in Spanish)
The Division of HIV/AIDS Prevention provides national leadership and support for HIV prevention research and
the development, implementation, and evaluation of evidence-based HIV prevention programs serving persons
affected by, or at risk for, HIV infection.
Centers for Medicare & Medicaid Services (CMS)
Office of External Affairs
7500 Security Blvd.
Baltimore, MD 21244-1850
Toll free: 1-800-447-8477 (Medicare Fraud Hotline)
Toll free: 1-800-633-4227 (Medicare Service Center)
TTY: 1-877-486-2048 (Toll free)
www.cms.gov
Calling the Medicare Service Center will get your questions answered about Medicare, you can order Medicare
Publications, get detailed information about the Medicare managed care plans in your area, order Medicare
health plan quality and customer satisfaction information, and listen to recorded questions and answers on
topics such as Medicare health plan choices and health plan quality information. You can also receive the
number to your state Medicaid office.
Food and Drug Administration (FDA)
10903 New Hampshire Ave.
Silver Spring, MD 20993
Toll free: 1-888-463-6332
www.fda.gov
The FDA is responsible for protecting the public health by assuring the safety, efficacy, and security of human
and veterinary drugs, biological products, medical devices, our nation's food supply, cosmetics, and products
that emit radiation. The FDA is also provides accurate, science-based health information to the public.
Center for Food Safety and Applied Nutrition Information Line
Food and Drug Administration (FDA)
Outreach and Information Center
5100 Paint Branch Pkwy. HFS-009
College Park, MD 20740
Toll free: 1-888-723-3366 (M-F; 10am-4 pm ET)
www.fda.gov/Food
The CFSAN Information Line is a general information line for questions pertaining to food safety and applied
nutrition.
National Institutes of Health (NIH)
9000 Rockville Pike
Bethesda, MD 20892
301-496-4000
TTY: 301-402-9612
E-mail: NIHinfo@od.nih.gov
www.nih.gov
www.salud.nih.gov, (in Spanish)
The National Institutes of Health (NIH) is the primary Federal agency for conducting and supporting medical
research.
AIDSinfo
National Institutes of Health (NIH)
PO Box 6303
Rockville, MD 20849-6303
301-315-2816
Toll free: 1-800-448-0440 (English/Spanish 12pm-5pm)
TTY: 1-888-480-3739 (Toll free)
E-mail: ContactUs@aidsinfo.nih.gov
aidsinfo.nih.gov
www.aidsinfo.nih.gov/infoSIDA, (in Spanish)
www.aidsinfo.nih.gov/LiveHelp/, (Real time, online assistance M-F, 12 pm - 4 pm ET. Spanish-speaking agents a
AIDSinfo offers the latest federally approved information on HIV/AIDS clinical research, treatment and prevention,
and medical practice guidelines for people living with HIV/AIDS, their families and friends, health care providers,
scientists, and researchers.
National Institute of Allergy and Infectious Diseases
6610 Rockledge Dr.
MSC 6612
Bethesda, MD 20892-6612
301-496-5717
Toll free: 1-866-284-4107
E-mail: www.niaid.nih.gov
NIAID provides health information on allergic, infectious, and immunologic diseases. Diseases include food
allergy, sinusitis, and genital herpes. Consumers can call or write to the institute with questions and can order
publications over the phone or on the Web site.
National Health Information Center
PO Box 1133
Washington, DC 20013-1133
301-565-4167
Toll free: 1-800-336-4797
E-mail: info@nhic.org
www.health.gov/nhic
www.healthfinder.gov
www.healthfinder.gov/espanol, (in Spanish)
NHIC is a health information referral service that links consumers and health professionals with organizations
best able to provide answers to their health-related questions. NHIC also maintains www.healthfinder.gov.
HHS-TIPS Fraud Hotline
Office of Inspector General
Attn: HOTLINE
PO Box 23489
Washington, DC 20026
Toll free: 1-800-447-8477
TTY: 1-800-377-4950
E-mail: HHSTips@oig.hhs.gov
www.oig.hhs.gov
The mission of the Office of Inspector General (OIG) is to protect the integrity of HHS programs, as well as the
health and welfare of the beneficiaries of those programs.
Office for Civil Rights (OCR)
Filing Complaints with OCR
200 Independence Ave., SW
Room 509F, HHH Building
Washington, DC 20201
Toll free: 1-800-368-1019
TTY: 1-800-537-7697
E-mail: OCRMail@hhs.gov
www.dhhs.gov/ocr
OCR helps to protect you from discrimination in certain healthcare and social service programs.
National Cancer Institute (NCI)
National Institutes of Health
NCI Public Inquiries Office
6116 Executive Blvd., Suite 300
Bethesda, MD 20892-8322
Toll free: 1-800-422-6237 (M-F, 8 am - 8 pm ET, English/Spanish)
E-mail: cancergovstaff@mail.nih.gov (English); nciespanol@mail.nih.gov (in
Spanish)
www.cancer.gov
www.cancer.gov/espanol, (in Spanish)
cissecure.nci.nih/livehelp/welcome.asp, (Live help online chat, M-F, 8 am-11 pm ET)
National Institute of Mental Health
National Institutes of Health (NIH)
6001 Executive Blvd.
Room 8184, MSC 9663
Bethesda, MD 20892-9663
301-443-4513
Toll free: 1-866-615-6464
TTY: 301-443-8431, 1-866-415-8051 (Toll free)
E-mail: nimhinfo@nih.gov
www.nimh.nih.gov
NIMH is the federal agency that conducts and supports research that seeks to understand, treat, and prevent
mental illness. Contact NIMH for information on the symptoms, diagnosis and treatment of mental disorders,
clinical trials and research. A publications ordering system is available on the NIMH website. Some publications
are available in Spanish.
Department of Homeland Security
Washington, DC 20528
202-282-8000
www.dhs.gov
U.S. Customs and Border Protection
1300 Pennsylvania Ave., NW
Washington, DC 20229
703-526-4200 (International Callers)
Toll free: 1-877-227-5511
Toll free: 1-800-232-5378 (to report suspicious activity)
TTY: 1-866-880-6582
www.cbp.gov
CBP prevents individuals from entering the country illegally or bringing harmful and illegal substances into the
US. They also protect agricultural products from pests and American businesses from theft of their intellectual
property.
U.S. Citizenship and Immigration Services (USCIS)
Toll free: 1-800-375-5283 (National Customer Service Center)
Toll free: 1-800-870-3676 (Forms Request Line)
Toll free: 1-877-247-4645 (Military Help Line - for miliary members and their families)
TTY: 1-800-767-1833
www.uscis.gov
The USCIS is responsible for processing immigration and naturalization applications and establishing policies
regarding immigration services.
Federal Emergency Management Agency (FEMA)
500 C St., SW
Washington, DC 20472
Toll free: 1-800-621-3362
TTY: 1-800-462-7585 (Toll free)
www.fema.gov
www.ready.gov, (Disaster Preparedness)
www.listo.gov, (Disaster Preparedness, in Spanish)
FEMA supports citizens and emergency personnel to build, sustain, and improve the nation's capability to
prepare for, protect against, respond to, recover from, and mitigate all hazards.
FEMA Disaster Assistance
PO Box 10055
Hyattsville, MD 20782-7055
Toll free: 1-800-621-3362
TTY: 1-800-462-7585 (Toll free)
E-mail: AskFEMA@dhs.gov
www.fema.gov/assistance/index.shtm
National Flood Insurance Program
FEMA
500 C St., SW
Washington, DC 20472
Toll free: 1-800-621-3362
TTY: 1-800-427-5593 (Toll free)
E-mail: FloodSmart@dhs.gov
www.floodsmart.gov
National Flood Insurance Program (NFIP)provides a means for property owners to financially protect themselves.
The NFIP offers flood insurance to homeowners, renters, and business owners if their community participates
in the NFIP.
Transportation Security Administration (TSA)
601 S. 12th St.
Arlington, VA 20598
Toll free: 1-866-289-9673
E-mail: TSA-
ContactCenter@dhs.gov
www.tsa.gov
The TSA can assist you with questions or concerns about travel tips, permitted and prohibited items, and
information on filing a claim for items that were damaged or lost during a TSA screening.
Department of Housing and Urban Development
Federal Housing Administration
451 7th St., SW
Washington, DC 20410
Toll free: 1-800-225-5342
TTY: 1-877-833-2483
E-mail: info@fhaoutreach.com
portal.hud.gov
FHA provides mortgage insurance on single-family, multifamily, manufactured home, and hospital loans made
by FHA-approved lenders throughout the United States and its territories.
Department of Housing
451 7th St., SW
Washington, DC 20410
portal.hud.gov/portal/page/portal/HUD/program_offices/housing
Home Improvement Branch
451 Seventh St., SW, Room 9272
Washington, DC 20410
202-708-2121
TTY: (202) 708-1455
www.hud.gov/improvements
Single Family Housing Program Development
Home Mortgage Insurance Division
451 7th St., SW, Room 9266
Washington, DC 20410
202-708-2121
www.hud.gov
Office of Manufactured Housing Programs
Office of Deputy Assistant Secretary for Regulatory Affairs and Manufactured Housing
451 7th St., SW, Room 9164
Washington, DC 20410-8000
202-708-1112
Toll free: 1-800-927-2891
TTY: 202-708-1455
E-mail: mhs@hud.gov
www.hud.gov/offices/hsg/sfh/mhs/mhshome.cfm, (Manufactured Housing)
The Manufactured Housing Program is a consumer protection program that regulates the construction of certain
factory-built housing units called "manufactured homes," formerly known as "mobile homes." HUD works with
37 states to respond to consumer complaints. The Minimum Property Standards (MPS) establish certain
minimum standards for buildings constructed under HUD housing programs. This includes new single family
homes, multi-family
housing and health care type facilities.
Office of Fair Housing and Equal Opportunity
451 7th St., SW, Room 5204
Washington, DC 20410-2000
202-708-4252
Toll free: 1-800-669-9777 (Complaints Hotline)
TTY: 1-800-927-9275 (Toll free)
E-mail: http://www.hud.gov/offices/fheo/online-complaint.cfm (online form)
www.hud.gov/complaints/housediscrim.cfm
www.hud.gov/offices/fheo/
Office of RESPA and Interstate Land Sales
Office of the Deputy Assistant Secretary for Regulatory Affairs andManufactured Housing
451 7th St., SW, Room 9154
Washington, DC 20410
202-708-0502
Toll free: 1-800-225-5342
TTY: (202) 708-1455
E-mail: hsg-respa@hud.gov
www.hud.gov/offices/hsg/sfh/res/respa_hm.cfm, (RESPA)
www.hud.gov/offices/hsg/sfh/ils/ilshome.cfm, (Interstate Land Sales)
The office handles complaints and provides information regarding real estate loan transactions and borrower
rights under the Real Estate Settlement Procedures Act (RESPA). The Interstate Land Sales program protects
consumers from fraud and abuse in the sale or lease of land.
Department of Justice
Americans with Disabilities Act (ADA) Information Line
Civil Rights Division
950 Pennsylvania Ave., NW
Disability Rights Section–NYAV
Washington, DC 20530
Toll free: 1-800-514-0301 (M-W, F 9:00am-5:30pm ET, T12:30pm-5:30pm ET)
TTY: 1-800-514-0383 (Toll free)
www.ada.gov
This service permits businesses, state and local governments, or others to call and ask questions about
general or specific ADA requirements including questions about the ADA Standards for Accessible Design.
U.S. Trustee Program
Executive Offices for U.S. Trustees
20 Massachusetts Ave., NW
Suite 8000
Washington, DC 20530
202-307-1399
E-mail: ustrustee.program@usdoj.gov
www.justice.gov/ust
Department of Labor
Office of Disability Employment Policy
U.S. Department of Labor
200 Constitution Ave., NW, Room S1303
Washington, DC 20210
202-693-7880
Toll free: 1-866-633-7365
Toll free: 1-866-4USA-DOL (487-2365)
TTY: 202-693-7881 or 1-877-889-5627
www.dol.gov/odep
ODEP works to create policies to ensure that people with disabilities are fully integrated in the workforce.
U.S. Department of Labor National Contact Center
Toll free: 1-866-487-2365
TTY: 1-877-889-5627 (Toll free)
E-mail: http://www.dol.gov/dol/contact/contact-email.htm
www.dol.gov
Employee Benefits Security Administration
Office of Participant Assistance
Department of Labor, Room N5623
200 Constitution Ave., NW
Washington, DC 20210
Toll free: 1-866-444-3272
TTY: 1-877-889-5627 (Toll free)
www.dol.gov/ebsa
The EBSA provides information and assistance on private sector, employer-sponsored retirement benefit and
health benefit plans.
Job Corps
200 Constitution Ave., NW
Suite N4463
Washington, DC 20210
202-693-3000
Toll free: 1-800-733-5627
E-mail: national_office@jobcorps.gov
www.jobcorps.gov
Job Corps. Is a no-cost education and vocational training program that helps young people (ages 16 to 24)
improve the quality of their lives through vocational and academic training.
Occupational Safety and Health Administration (OSHA)
Department of Labor
200 Constitution Ave., NW
Washington, DC 20210
Toll free: 1-800-321-6742
TTY: 1-877-889-5627 (Toll free)
E-mail: http://www.osha.gov/pls/edata/owae_dat
a.osha_form
www.osha.gov
OSHA to ensures safe and healthful working conditions for working men and women by setting and enforcing
standards and by providing training, outreach, education and assistance.
Veteran's Employment and Training Service (VETS)
Department of Labor, Room S1325
200 Constitution Ave., NW
Washington, DC 20210
Toll free: 1-866-487-2365
TTY: 1-877-889-5627 (Toll free)
www.dol.gov/vets
VETS provides resources to prepare and assist veterans obtain meaningful careers and maximize their
employment opportunities.
Department of State
National Passport Information Center (NPIC)
Passport Services
Toll free: 1-877-487-2778
TTY: 1-888-874-7793 (Toll free)
travel.state.gov/passport
Contact the NPIC for information on U.S. passports, including the status of pending applications, as well as the
locations of the over 4,500 passport acceptance facilities.
Overseas Citizens Services
Bureau of Consular Affairs
Room 4811
Washington, DC 20520-4818
202-647-5225 (Emergencies and Non-emergencies, Mon.-Fri., 8:15 am-10 pm EST)
202-647-4000 (After hours emergencies, Sundays, and holidays ask for the duty officer)
202-736-9130 (International Child abduction; Adoption of foreign children)
Toll free: 1-888-407-4747
travel.state.gov/law/info/info_615.html
Contact the State Department for help with emergencies and non-emergencies affecting private Americans
Visa Services
Washington, DC 20520
202-663-1225 (8:30 am - 5:00 pm, EST M-F)
Emergency after hours: 202-647-1512
E-mail: usvisa@state.gov
travel.state.gov/visa
Contact Visa Services for information on U.S. visas for foreigners.
Department of the Interior
Fish and Wildlife Service
1849 C St., NW
Mail Stop 3351
Washington, DC 20240
202-208-5634 (Public affairs routes all calls from here)
Toll free: 1-800-344-9453
www.fws.gov
This Fish and Wildlife Service works to conserve, protect and enhance fish, wildlife and plants and their habitats
for the continuing benefit of the American people.
National Park Service (NPS)
1849 C St., NW
Room 7012
Washington, DC 20240
202-208-6843 (Public Affairs routes all calls from here)
www.nps.gov
www.recreation.gov, Information about Federal recreational activities and reservations.
Department of the Treasury
Bureau of the Public Debt
Treasury Direct
PO Box 7015
Parkersburg, WV 26106-7015
Toll free: 1-800-722-2678
Toll free: 1-800-487-2663 (Recording of savings bond interest rates
www.publicdebt.treas.gov
www.treasurydirect.gov
Comptroller of the Currency
Customer Assistance Group
1301 McKinney St., Suite 3450
Houston, TX 77010
Toll free: 1-800-613-6743
TTY: 713-658-0340
www.helpwithmybank.gov
Internal Revenue Service (IRS)
Toll free: 1-800-829-1040 (Help for Individuals)
Toll free: 1-800-829-4933 (Help for Businesses)
Toll free: 1-800-829-1954 (Refund Status)
Toll free: 1-800-829-3676 (Tax Forms)
Toll free: 1-877-777-4778 (Taxpayer Advocate Service)
TTY: 1-800-829-4059
www.irs.gov
Free tax help is available from the Internal Revenue Service at www.IRS.gov 24 hours a day, seven days a week.
Numerous on-line applications, resources and taxpayer assistance services are available. Find out more about
electronic filing options, look up the status of your refund, print tax forms and instructions and look for preparers
who can electronically file tax returns.
Also, taxpayers can get help and information by calling the appropriate toll-free customer service lines listed
above. Taxpayers who believe their personal tax questions require face-to-face assistance may visit the Taxpayer
Assistance Centers closest to them. Locations are listed on IRS.gov.
Office of Thrift Supervision
Consumer Response Center
1700 G St., NW
Washington, DC 20552
Toll free: 1-800-842-6929
TTY: 1-800-877-8339
www.ots.treas.gov
The Office of Thrift Supervision handles complaints about federal savings and loans and Federal savings banks.
United States Mint
Customer Service Center
2799 Reeves Rd.
Plainfield, IN 46168
Toll free: 1-800-872-6468
TTY: 1-888-321-6468
www.usmint.gov
Department of Transportation (DOT)
Federal Aviation Administration (FAA)
Consumer Hotline, AOA-20
800 Independence Ave., SW
Washington, DC 20591
202-366-4000
Toll free: 1-866-835-5322
www.faa.gov
The FAA works to ensure that all air travel is safe.
Federal Motor Carrier Safety Administration
1200 New Jersey Ave., SE
Suite W60-300
Washington, DC 20590
202-366-2519
Toll free: 1-800-832-5660 (FMCSA Information Line)
Toll free: 1-888-368-7238 (Household Goods/Driver Complaints)
TTY: 1-800-877-8339 (Toll free)
www.fmcsa.dot.gov
www.protectyourmove.gov, (Interstate moving information)
The FMCSA provides information about your rights when moving across state lines (interstate moves).
Consumers should submit household goods commercial complaints or dangerous safety violations involving a
commercial truck or bus to this agency.
National Highway Traffic Safety Administration (NHTSA)
1200 New Jersey Ave., SE
West Building
Washington, DC 20590
Toll free: 1-888-327-4236 (Vehicle Safety Hotline)
Toll free: 1-866-227-7891 (Car Allowance Rebate System)
TTY: 1-800-424-9153
E-mail: https://www.nhtsa.dot.gov/email.cfm (e-mail form)
www.nhtsa.dot.gov
www.cars.gov, Cash for Clunkers program
NHTSA wants to hear from consumers regarding potential defects in their cars. NHTSA's hotline has information
on safety recalls; crash test ratings; child safety seats; bicycles; air bags; and impaired driving prevention.
Aviation Consumer Protection Division
Office of the Assistant General Counsel for Aviation Enforcement and Proceedings
1200 New Jersey Ave., SE
Washington, DC 20590
202-366-2220 (Airline Service Complaints)
Toll free: 1-800-778-4838 (Air travelers with disabilities hotline)
Toll free: 1-866-835-5322 (Aviation Safety)
Toll free: 1-866-289-9673 (Aviation Security)
TTY: 202-366-0511; Toll free: 1-800-455-9880
E-mail: airconsumer@dot.gov
airconsumer.ost.dot.gov/problems.htm
airconsumer.ost.dot.gov/spanish/index.cfm, (in Spanish)
The ACPD receives complaints from members of the public regarding air travel consumer issues. It verifies
compliance with the Department’s aviation consumer protection requirements and provides guidance to the
industry and members of the public on consumer protection matters.
Department of
Veterans Affairs (VA)
1722 I St., NW
Washington , DC 20421
Toll free: 1-800-827-1000
TTY: 1-800-829-4833
www.va.gov
For information about VA medical care or benefits, write, call or visit your nearest VA facility.
Consumer Affairs Service
810 Vermont Ave., NW
Washington, DC 20420
202-461-7402
www.va.gov
Contact Consumer Affairs Service for consumer information or general assistance.
National Cemetery Administration
810 Vermont Ave., NW
Washington, DC 20420
202-461-6240
www.cem.va.gov/
Contact the National Cemetery Administration for information about burials, headstones or markers, the State
Cemetery Grants Program, and presidential memorial certificates.
Veterans Benefits Administration
810 Vermont Ave., NW
Washington, DC 20420
202-461-9763 (Publications Only)
Toll free: 1-800-827-1000
www.vba.va.gov/VBA/
Veterans Health Administration
810 Vermont Ave., NW
Washington, DC 20420
Toll free: 1-877-222-8387
www.va.gov/health, (Veteran health resources)
Environmental Protection Agency (EPA)
Energy Star Program
1200 Pennsylvania Ave., NW
Room 6202J
Washington, DC 20460
703-412-3086
Toll free: 1-888-782-7937
E-mail: hotline@energystar.gov
www.energystar.gov
The ENERGY STAR label is awarded to products for the home and office that are highly energy-efficient. The
program encourages the use of energy efficient products that both protect the environment and save consumers
money.
Indoor Environments Division
PO Box 37133
Washington, DC 20013-7133
703-356-4020
Toll free: 1-800-438-4318
Toll free: 1-800-SOS-RADON (767-7236)
Toll free: 1-866 SMOKE-FREE (766-5337)
E-mail: IAQINFO@aol.com
www.epa.gov/iaq/iaqxline.html
This agency is a central source of information on indoor air quality. It is responsible for implementing the Indoor
Environments Program, a voluntary (non-regulatory) program to address indoor air pollution.
National Pesticide Information Center
Oregon State University
333 Weniger Hall
Corvallis, OR 97331-6502
Toll free: 1-800-858-7378 (6:30 am - 4:30 pm, PT))
E-mail: npic@ace.orst.edu
npic.orst.edu
A service that provides objective, science-based information about a wide variety of pesticide-related subjects,
including: pesticide products, recognition and management of pesticide poisonings, toxicology, environmental
chemistry.
Safe Drinking Water Hotline
Safe Drinking Water Hotline, 4606M
1200 Pennsylvania Ave., NW
Washington, DC 20460
703-412-3330
Toll free: 1-800-426-4791 (10 am - 4 pm ET, English and Spanish)
www.epa.gov/safewater/hotline
The Office of Ground Water and Drinking Water helps protect public health by ensuring safe drinking water and
protecting ground water. This office oversees implementation of the Safe Drinking Water Act, which is the
national law safeguarding tap water in America.
Toxic Substances Control Act Assistance Information Service Hotline (TSCA)
202-554-1404
E-mail: tsca-
hotline@email.epa.gov
www.epa.gov/oecaagct/lsca.html
Equal Employment Opportunity Commission
Office of Communications and Legislative Affairs
131 M St., NE
Washington, DC 20507
202-663-4900
Toll free: 1-800-669-4000
TTY: 1-800-669-6820 or 202-663-4494
E-mail: info@eeoc.gov
www.eeoc.gov
Federal Communications Commission (FCC)
Consumer Center
Consumer and Governmental Affairs Bureau (CGB)
445 12th St., SW
Washington, DC 20554
Toll free: 1-888-225-5322
TTY: 1-888-835-5322
E-mail: fccinfo@fcc.gov
www.fcc.gov/cgb
FCC accepts public inquiries, informal complaints, and questions regarding cable, radio, satellite, telephone,
television and wireless services.
Wireless Telecommunications Bureau
445 12th St., SW
Washington, DC 20554
Toll free: 1-877-480-3201
TTY: 717-338-2824
wireless.fcc.gov
Federal Deposit
Insurance Corporation (FDIC)
Division of Supervision and Consumer Protection
Consumer Response Center
2345 Grand Blvd., Suite 100
Kansas City, MO 64108
Toll free: 1-877-275-3342
TTY: 1-800-925-4618 (Toll free)
www.fdic.gov
www2.fdic.gov/STARSMAIL/index.asp, (Online Consumer Assistance Form)
FDIC responds to questions about federal deposit insurance coverage and handles complaints and inquiries
about FDIC-insured state banks which are not members of the Federal Reserve System.
Federal Reserve System
Federal Reserve Consumer Help
PO Box 1200
Minneapolis, MN 55480
Toll free: 1-888-851-1920 (8:00 am - 6:00 pm, CT)
TTY: 1-877-766-8533 (8:00 am - 6:00 pm, CT)
E-mail: consumerhelp@federalreserve.gov
www.federalreserveconsumerhelp.gov
The Federal Reserve Board has consolidated its consumer channels to allow for more efficient investigation of
complaints about state member banks.
Federal Trade
Commission (FTC)
Federal Trade Commission
Bureau of Consumer Protection
Consumer Response Center
600 Pennsylvania Ave., NW
Washington, DC 20580
Toll free: 1-877-382-4357
TTY: 1-866-653-4261 (Toll free)
www.ftc.gov
www.OnGuardOnline.gov, (Online security tips)
www.Admongo.gov, advertising literacy for kids
The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the
marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to
get free information on consumer issues, visit the website or call the toll-free number above. The FTC records
consumer complaints (Internet, telemarketing, identity theft, and other fraud-related complaints) into the
Consumer Sentinel Network, a secure, online database and investigative tool available to hundreds of civil and
criminal law enforcement agencies in the U.S. and abroad.
General Services
Administration
Federal Citizen Information Center
Federal Citizen Information Center (FCIC)
1800 F St., NW
Room G-142
Washington, DC 20405
For Catalog Orders: Send your name and address to Catalog, Pueblo, CO 81009
202-501-1794
Toll free: 1-800-FED-INFO
Toll free: 1-888 8-PUEBLO (Catalog Orders)
www.USA.gov, (the U.S. government's official web portal)
www.pueblo.gsa.gov, (FCIC homepage)
www.ConsumerAction.gov, (consumer information and tips)
www.info.gov, (citizen services)
www.kids.gov, (government websites for kids)
www.GobiernoUSA.gov, (USA.gov in Spanish)
www.consumidor.gov, (consumer information in Spanish)
FCIC publishes the free, quarterly Consumer Information Catalog, which lists more than 200 free and low-cost
Federal booklets on a wide variety of consumer topics, and maintains a family of websites to help provide free,
timely and useful information to citizens. Consumers can get the information they need in three ways: through
printed publications, by calling toll-free 1-800-FED-INFO (333-4636), or by visiting www.USA.gov, the U.S.
government's official web portal.
Surplus Federal Property Sales
1800 F St., NW
Washington, DC 20405
Toll free: 1-800-488-3111
www.gsa.gov
www.gsaauctions.gov, (GSA online auctions)
GSA helps federal agencies dispose of unneeded property by selling directly to the public. They sell personal
property, real estate, and vehicles to the public. For more information visit www.gsa.gov and click "For
Citizens."
The GSA Auctions® e-tool offers the general public the opportunity to bid electronically on many federal assets.
The auctions are completely web-enabled, allowing all registered participants to bid on a single item or multiple
items (lots) within specified timeframes. To access GSA Auctions, visit the second website listed above.
National Council on Disability (NCD)
Director of Communications
1331 F St., NW
Suite 850
Washington, DC 20004
202-272-2004
TTY: 202-272-2074
E-mail: ncd@ncd.gov
www.ncd.gov
The National Council on Disability is an independent federal agency making recommendations to the President
and Congress on policies affecting Americans with disabilities. NCD works to empower individuals with
disabilities and to promote equal opportunity.
National Credit Union Administration
National Credit Union Administration (NCUA)
1775 Duke St.
Alexandria, VA 22314-3428
703-518-6300
Toll free: 1-800-827-9650 (Fraud Hotline)
Toll free: 1-800-778-4806 (Inspector General Hotline)
Toll free: 1-800-755-1030 (Consumer Assistance Hotline)
E-mail: consumerassistance@ncua.gov
www.ncua.gov
NCUA is the federal agency that charters and supervises federal credit unions and insures savings in federal
and most state-chartered credit unions across the country through the National Credit Union Share Insurance
Fund.
Office of Personnel Management (OPM)
1900 E St., NW
Washington, DC 20415
202-606-1800
TTY: 202-606-2532
E-mail: general@opm.gov
www.opm.gov
www.usajobs.gov, (Federal employment information)
OPM manages the civil service of the federal government, coordinates the recruitment of new government
employees, and manages their health insurance and retirement benefits programs. It also provides resources
for locating student jobs, summer jobs, scholarships, and internships.
Pension Benefit Guaranty Corporation
Customer Contact Center
PO Box 151750
Alexandria, VA 22315-1750
Toll free: 1-800-400-7242
TTY: Call the federal relay service at 1-800-877-8339
www.pbgc.gov
www.pbgc.gov/about/contact.html
Questions and comments about the website should go to webmaster@pbgc.gov. Personal Pension Inquiries
should go to mypension@pbgc.gov. When you call, it helps to have your social security number and your plan's
name or number, which can be found on the upper left corner of letters sent to members.
Securities and
Exchange Commission (SEC)
Office of Investor Education and Advocacy
100 F St., NE
Washington, DC 20549-0213
Toll free: 1-800-732-0330
www.investor.gov, (Investor information)
www.sec.gov/complaint.shtml, (Complaint form)
The SEC's Office of Investor Education and Advocacy provides a variety of services to help individuals address
the problems and questions they may face as an investor. OIEA's investor website above contains an extensive
collection of free information on investing wisely and avoiding fraud.
Small Business Administration (SBA)
409 3rd St., SW, Suite 7600
Washington, DC 20416
202-205-6740
Toll free: 1-800-827-5722 (Information)
TTY: 704-344-6640
E-mail: answerdesk@sba.gov
www.sba.gov
SBA offices are located in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands and Guam.
For the office nearest you, look under "U.S. Government" in your telephone directory.
Social Security Administration
Office of Public Inquiries
2555 Windsor Park Building
6401 Security Blvd.
Baltimore, MD 21235
Toll free: 1-800-772-1213
TTY: 1-800-325-0778 (7 am - 7 pm ET, M-F)
www.socialsecurity.gov
, (in Spanish)
The Social Security Administration provides retirement, survivors and disability benefits, as well as administers
Supplemental Security Income (SSI) payments. To report Social Security or SSI fraud, call toll free: 1-800-269-
0271.
U.S. Commodity Futures Trading Commission
Office of External Affairs
Three Lafayette Center
1155 21st St., NW
Washington, DC 20581
202-418-5000
TTY: 202-418-5514
E-mail: questions@cftc.gov
www.cftc.gov
The mission of the CFTC is to protect market users and the public from fraud, manipulation, and abusive
practices related to the sale of commodity and financial futures and options, and to foster open, competitive, and
financially sound futures and option markets. In pursuit of its mission, the CFTC investigates and prosecutes
commodities fraud, including foreign currency schemes, energy manipulation and hedge fund fraud, and works
with other federal and state agencies to bring criminal and other actions. The CFTC also engages in public
education and outreach by participating in consumer groups and issuing Consumer Advisories and other
educational materials.
U.S. Postal Service
Vice President and Consumer Advocate
475 L'Enfant Plaza, SW
Room 10427
Washington, DC 20260-4258
202-268-2282
Toll free: 1-800-275-8777
TTY: 1-877-889-2457
www.usps.gov
The US Postal Service Consumer Advocate listens to the voice of the customer and amplifies the message to
postal management. Through proactive external messaging, the Consumer Advocate also channels information
from the Postal Service to customers on postal policy and procedures and on ways to get the most from their
Post Office.
United States Postal Inspection Service
Criminal Investigations Service Center
ATTN: Mail Fraud
222 S. Riverside Plaza, Suite 1250
Chicago, IL 60606-6100
Toll free: 1-877-876-2455
postalinspectors.uspis.gov/
If you believe you have been the victim of a crime involving the U.S. mail or need assistance with postal-related
problems of a law enforcement nature, you should contact your nearest Postal Inspection Service office.
Addresses and telephone numbers can be found in the government pages of your telephone book or by visiting
the Postal Inspection Service website.
United States Access Board
1331 F St., NW, Suite 1000
Washington, DC 20004-1111
202-272-0080
Toll free: 1-800-872-2253
TTY: 1-800-993-2822
E-mail: info@access-board.gov
www.access-board.gov
The Access Board ensures that federally funded buildings are accessable by people with disabilities.
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