State, County and City Government Consumer Protection Offices

State Offices

Executive Office of Consumer Affairs and Business Regulation
10 Park Plaza, Suite 5170
Boston, MA 02116
617-973-8700 (General Information)
617-973-8787 (Consumer Hotline)
Toll free: 1-888-283-3757 (MA)
TTY: 617-973-8790
Fax: 617-973-8798
E-mail: consumer@state.ma.us
www.mass.gov/Consumer

Consumer Protection and Antitrust Division
Office of the Attorney General
One Ashburton Place
Boston, MA 02108
617-727-8400 (Consumer Hotline)
TTY: 617-727-4765
Fax: 617-727-3265
www.mass.gov/ago

Southern Massachusetts Division
Office of the Attorney General
105 William Street
New Bedford, MA 02740
508-990-9700
Fax: 508-990-8686
mass.gov/ago

Western Massachusetts Division
Office of the Attorney General
1350 Main Street, 4th Floor
Springfield, MA 01103-1629
413-784-1240
TTY: 617-727-4765 (Boston office)
Fax: 413-784-1244
www.mass.gov/ago

Central Massachusetts Division
Office of the Attorney General
One Exchange Place
Worcester, MA 01608
508-792-7600
617-727-8400
Fax: 508-795-1991
mass.gov/ago

County Offices

Norfolk District Attorney's Office
Consumer Protection Division
45 Shawmut Road
Canton, MA 02021
781-830-4800
Fax: 781-830-4801
www.mass.gov/da/norfolk

Franklin County
Northwestern District Attorney's Office
13 Conway Street
Greenfield, MA 01301
413-774-3186
Fax: 413-773-3278
E-mail: Janice.Garrett@Massmail.state.ma.us

Hampshire County
North Western District Attorney's Office
One Gleason Plaza
Northampton, MA 01060
413-586-9225
Fax: 413-584-3635

Berkshire County Consumer Advocates, Inc.
150 North St., Room 34
Pittsfield, MA 01201
413-443-9128
Toll free: 1-800-540-9128 (Berkshire County)
Fax: 413-496-9225
E-mail: berkshire.advocates@yahoo.com

Consumer Council of Worcester County
484 Main St., 2nd Floor
Worcester, MA 01608-1690
508-754-1176
Toll free: 1-800-545-4577
Fax: 508-754-0203
www.wcac.net

City Offices

City of Boston Consumer Affairs & Licensing
Room 817
1 City Hall Plaza
Boston, MA 02201
617-635-3834
Fax: 617-635-4174
E-mail: MOCAL@cityofboston.gov
www.cityofboston.gov/consumeraffairs

Mass PIRG Consumer Action Center
44 Winter St. 4th Floor
Boston, MA 02108
781-335-0280
Fax: 781-340-3991
www.masspirg.org

Cambridge Consumers' Council
831 Massachusetts Ave.
Cambridge, MA 02139
617-349-6150
TTY: 617-349-6112
Fax: 617-349-6148
E-mail: Consumer@CambridgeMA.gov
www.ci.cambridge.ma.us/~Consumer

Greater Fall River/New Bedford residents contact:
One Government Center
Fall River, MA 02722
508-324-2672
Fax: 508-324-2626
www.ago.state.ma.us

Consumer Protection Program
Haverhill Community Action, Inc.
145 Essex Street
Haverhill, MA 01832
978-373-1971
Fax: 978-373-8966
www.ago.state.ma.us

Cape Cod residents contact:
Consumer Assistance Council, Inc.
149 Main St.
Hyannis, MA 02601
508-771-0700
Toll free: 1-800-867-0701 (MA)
Fax: 508-771-3011
E-mail: cac@capecod.net
www.consumercouncil.com

Consumer Protection Program
Greater Lawrence Community Action Council, Inc.
305 Essex St.
Lawrence, MA 01840
978-681-4990
Fax: 978-681-4949
www.glcac.org

Middlesex Community College Law Center
33 Kearney Square
Lowell, MA 01852-1987
978-656-3342
Fax: 978-441-1794
E-mail: lawcenter@middlesex.mass.edu
www.middlesex.mass.edu/lawcenter

Medford Consumer Advisory Commission
90 Main St.
Medford, MA 02155
781-393-2460
www.ago.state.ma.us

Consumer Assistance Office - Metro West, Inc.
209 West Central St.
Natick, MA 01760
508-651-8812
Fax: 508-647-0661
E-mail: consumermw@conversent.net
www.consumermetrowest.org

Newton-Brookline Consumer Office
Newton City Hall
1000 Commonwealth Ave.
Newton Centre, MA 02459
617-796-1292
TTY: 617-796-1089
Fax: 617-796-1293
E-mail: consumer@newtonma.gov
www.ci.newton.ma.us

South Shore Community Action Council, Inc.
265 South Meadow Rd.
Plymouth, MA 02360
508-747-7575 ext 226
Fax: 508-746-5140
E-mail: lmtilley@sscac.org

Revere Consumer Affairs Office
150 Beach St.
Revere, MA 02151
781-286-8114
Fax: 781-485-2788
E-mail: jellis@revere.org

Mayor's Office of Consumer Information
City Hall
36 Court Street
Springfield, MA 01103-1699
413-787-6437
Fax: 413-787-7781
E-mail: moci@springfieldcityhall.com
www.springfieldcityhall.com

Brockton residents contact:
Bentley Consumer Action Line
Lindsay Hall
Bentley College
175 Forest Street
Waltham, MA 02452-4705
Toll free: 1-800-273-9494 (MA)
Fax: 781-891-2478

State Banking Authorities

Division of Banks
One South Station
Boston, MA 02110
617-956-1500
Toll free: 1-800-495-2265 (MA)
TTY: 617-956-1577
Fax: 617-956-1599
E-mail: dobconsumer.assistan@state.ma.us
www.mass.gov/dob

State Insurance Regulators

Division of Insurance
Consumer Service Section
One South Station, 5th Floor
Boston, MA 02110-2208
617-521-7794
Fax: 617-521-7575
www.state.ma.us/doi

State Securities Administrators

Securities Division
Office of the Secretary of the Commonwealth
One Ashburton Place, 17th Floor, Room 1701
Boston, MA 02108
617-727-3548
Toll free: 1-800-269-5428 (MA)
TTY: 617-878-3889
Fax: 617-248-0177
E-mail: securities@sec.state.ma.us
www.sec.state.ma.us/sct

State Utility Commissions

Dept. of Telecommunications and Energy
2 South Station, 4th Floor
Boston, MA 02110
617-305-3580
Toll free: 1-800-392-6066 (Consumer Division)
TTY: 1-800-974-6006 (Toll free)
Fax: 617-478-2590
www.mass.gov/dpu