State, County and City Government Consumer Protection Offices

State Offices

Office of Consumer Affairs and Business Regulation
10 Park Plaza, Suite 5170
Boston,MA 02116
617-973-8700 (General Information)
Toll free: 1-888-283-3757 (MA, Consumer Hotline)
TTY: 1-800-720-3480
www.mass.gov/Consumer

Massachusetts Office of the Attorney General
Consumer Complaints and Information
1 Ashburton Pl.
Boston,MA 02108
617-727-8400 (Consumer Hotline)
TTY: 617-727-4765
E-mail: ago@state.ma.us
www.mass.gov/ago

Regional Offices

Office of the Attorney General- Southern Massachusetts Division
105 William St., 1st Floor
New Bedford,MA 02740
508-990-9700
E-mail: ago@state.ma.us
mass.gov/ago

Office of the Attorney General- Western Massachusetts Division
1350 Main St., 4th Floor
Springfield,MA 01103
413-784-1240
TTY: 617-727-4765 (Boston office)
E-mail: ago@state.ma.us
www.mass.gov/ago

Office of the Attorney General- Central Massachusetts Division
One Exchange Pl.
Worcester,MA 01608
508-792-7600
TTY: 617-727-4765
E-mail: ago@state.ma.us
mass.gov/ago

County Offices

Northwestern District Attorney's Office- Franklin County
Consumer Protection Unit
13 Conway St.
Greenfield,MA 01301
413-774-5102
www.northwesterndistrictattorney.org

Northwestern District Attorney's Office- Hampshire County
Northwestern District Attorney's Office
One Gleason Plaza
Northampton,MA 01060
413-586-9225
www.northwesterndistrictattorney.org

Berkshire County Consumer Advocates, Inc.
150 North St., Room 34
Pittsfield,MA 01201
413-443-9128
Toll free: 1-800-540-9128 (Berkshire County)
E-mail: berkshire.advocates@yahoo.com

Norfolk District Attorney's Office
Consumer Protection Division
1515 Hancock St., 4th Floor
Quincy,MA 02169
617-769-6118 (Hotline)
www.mass.gov/da/norfolk

Consumer Council of Worcester County
484 Main St., 2nd Floor
Worcester,MA 01608-1690
508-754-1176
Toll free: 1-800-545-4577

City Offices

City of Boston Consumer Affairs & Licensing
One City Hall Plaza, Room 817
Boston,MA 02201-2039
617-635-3834
E-mail: MOCAL@cityofboston.gov
www.cityofboston.gov/consumeraffairs

Mass PIRG Consumer Action Center
44 Winter St. 4th Floor
Boston,MA 02108
781-335-0280
www.masspirg.org

Cambridge Consumers' Council
831 Massachusetts Ave.
Cambridge,MA 02139
617-349-6150
TTY: 617-349-6112
E-mail: Consumer@CambridgeMA.gov
www.cambridgema.gov/Consumer

City of Fall River
Consumer Services Program
One Government Center
Fall River,MA 02722
508-324-2668
www.fallriverma.org

Consumer Protection Program
Haverhill Community Action, Inc.
145 Essex St.
Haverhill,MA 01832
978-373-1971
www.ago.state.ma.us

Cape Cod residents contact:
Consumer Assistance Council, Inc.
149 Main St.
Hyannis,MA 02601
508-771-0700
Toll free: 1-800-867-0701 (MA)
E-mail: cac@capecod.net
www.consumercouncil.com

Consumer Protection Program
Greater Lawrence Community Action Council, Inc.
305 Essex St.
Lawrence,MA 01840
978-681-4990
www.glcac.org

Middlesex Community College Law Center
33 Kearney Square
Lowell,MA 01852-1987
978-656-3342
E-mail: lawcenter@middlesex.mass.edu
www.middlesex.mass.edu/lawcenter

Medford Consumer Advisory Commission
90 Main St.
Medford,MA 02155
781-393-2460
www.ago.state.ma.us

Consumer Assistance Office - Metro West, Inc.
209 West Central St.
Natick,MA 01760
508-651-8812
E-mail: consumermw@conversent.net
www.consumermetrowest.org

Newton-Brookline Consumer Office
Newton City Hall
1000 Commonwealth Ave.
Newton Centre,MA 02459
617-796-1292
TTY: 617-796-1089
E-mail: consumer@newtonma.gov
www.ci.newton.ma.us

South Shore Community Action Council, Inc.
265 South Meadow Rd.
Plymouth,MA 02360
508-747-7575 ext 226
E-mail: lmtilley@sscac.org

Revere Consumer Affairs Office
150 Beach St.
Revere,MA 02151
781-286-8114
www.revere.org

Springfield Mayor's Office of Consumer Information
City Hall, Room 315
36 Court St.
Springfield,MA 01103-1699
413-787-6437
TTY: 413-787-6154
E-mail: moci@springfieldcityhall.com
www.springfieldcityhall.com

Brockton residents contact:
Bentley Consumer Action Line
Lindsay Hall
Bentley College
175 Forest St.
Waltham,MA 02452-4705
Toll free: 1-800-273-9494 (MA)

State Banking Authorities

Division of Banks
One South Station, 3rd floor
Boston,MA 02110
617-956-1500
617-956-1501
Toll free: 1-800-495-2265 (MA)
TTY: 617-956-1577
E-mail: dobconsumer.assistan@state.ma.us
www.mass.gov/dob

State Insurance Regulators

Division of Insurance
Consumer Service Section
Ten Park Plaza
Suite 5170
Boston,MA 02110
617-973-8700
617-973-8787 (Consumer Hotline)
www.state.ma.us/doi

State Securities Administrators

Securities Division
Office of the Secretary of the Commonwealth
One Ashburton Pl., 17th Floor, Room 1701
Boston,MA 02108
617-727-3548
Toll free: 1-800-269-5428 (MA)
TTY: 617-878-3889
E-mail: securities@sec.state.ma.us
www.sec.state.ma.us/sct

State Utility Commissions

Dept. of Telecommunications and Cable
1000 Washington Street
Suite 820
Boston,MA 02118
617-305-3580
Toll free: 1-800-392-6066 (Consumer Line)
TTY: 1-800-974-6006 (Toll free)
www.mass.gov/dtc